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Terms and Conditions

Last updated: October 5, 2026

These Terms and Conditions (“Terms”) govern access to and use of the website, the Pedinno AI ERP platform and the Pedinno mobile and desktop apps (together, the “Services”), provided by Pedinno Private Limited (GSTIN 08AAICG8888K1ZN), Shop No. 111/62, Sec-11 JCC, Near India Post Office, Pratap Nagar, Jaipur, Rajasthan 302033, India (“Pedinno”, “we”, “us”).

1. Acceptance of These Terms

By accessing the website, creating an account, signing an order form or using any app, you agree to these Terms and our Privacy Policy. If you accept on behalf of an organisation, you confirm that you are authorised to bind it. Where a signed agreement or order form with Pedinno exists, it prevails over these Terms to the extent of any conflict.

2. Definitions

  • Customer means the school, institution, company or other organisation that subscribes to the Services.
  • User means any person the Customer authorises to use the Services, including administrators, staff, students, parents, drivers, guards, clients, vendors and partners.
  • Customer Data means data entered into, uploaded to or generated in the Services by or for the Customer and its Users.
  • Order means a quotation, proforma, order form or online registration that sets out modules, users, term and fees.

3. The Services

Pedinno provides a cloud-based software platform including School ERP, AI HRMS, Payroll, Business ERP, Accounting, CRM, Gatepass, Time Tracker, WhatsApp and Pedinno AI modules, together with related apps. The modules, user limits and features available to a Customer are those in its Order. Product descriptions on this website are general; features may differ by plan, configuration and release.

4. Accounts, Access and Security

  • The Customer controls who has access and what each User can see through roles, permissions and branch settings.
  • Users must keep login credentials, OTPs and PINs confidential and must not share accounts.
  • The Customer must promptly disable access for Users who leave, and tell us of any suspected unauthorised access.
  • The Customer is responsible for activity under its account, except to the extent caused by our breach of these Terms.

5. Subscriptions, Fees and Taxes

  • Fees, billing cycle and term are as set out in the Order. Fees are exclusive of GST and other applicable taxes unless stated.
  • Invoices are payable within the period stated in the Order. We may suspend access after reasonable notice if undisputed fees remain unpaid.
  • Subscriptions renew for the same term unless either party gives notice before renewal, or as stated in the Order.
  • Fees paid are non-refundable except as required by law or expressly stated in the Order.
  • Third-party charges, such as WhatsApp conversation charges, SMS, payment gateway fees and biometric hardware, are payable by the Customer as applicable.

6. Customer Responsibilities

The Customer is responsible for:

  • The accuracy, quality and legality of Customer Data, and for having the right to enter it.
  • Giving notices to and obtaining any consents from Users and other individuals, including verifiable consent of parents or guardians for children’s data, and consent or notice for face recognition, biometric attendance, location tracking, time tracking and screenshots where enabled.
  • Configuring settings, salary structures, statutory rates, fee structures and policies correctly.
  • Obtaining opt-in consent for WhatsApp and other marketing communications.
  • Complying with laws that apply to its organisation, including labour, education, tax and data protection laws.

7. Acceptable Use

You must not, and must not allow anyone to:

  • Use the Services for unlawful, fraudulent, harassing or harmful purposes, or to send spam.
  • Upload malware, or attempt to gain unauthorised access to the Services, other accounts or our systems.
  • Reverse engineer, copy, resell or create derivative works of the Services, except as permitted by law.
  • Run load tests, scrapers or automated extraction without our written permission.
  • Use AI features to generate unlawful content or to make decisions about people without human review.

See also our Acceptable Use Policy.

8. Customer Data and Privacy

  • The Customer owns Customer Data. We process it only to provide, secure and support the Services and as the Customer instructs.
  • We act as the Customer’s Data Processor under the Digital Personal Data Protection Act, 2023, as described in our Privacy Policy.
  • The Customer may export its data during the subscription. After termination, we make data available for export for a reasonable period and then delete it, except where retention is required by law.
  • We may use aggregated, de-identified data that does not identify any Customer or individual to operate and improve the Services.

9. Payroll, Statutory and Financial Outputs

Payroll, PF, ESI, Professional Tax, TDS, LWF, Form 16, GST invoices, fee ledgers and accounting entries are calculated from the data, rules and rates configured by the Customer. The Customer must review these outputs and remains solely responsible for statutory compliance, filings, payments to employees and authorities, and tax positions. Pedinno is not a payroll bureau, tax adviser or chartered accountant.

10. AI Features

  • AI features, including Pedinno AI, resume parsing, AI interviews, question extraction and insights, can produce inaccurate or incomplete output.
  • AI output is provided to assist Users and must be reviewed before it is relied on, published or used to make decisions about individuals.
  • Pedinno AI acts only within the requesting User’s permissions and requires confirmation before taking actions.

11. Third-Party Services and Integrations

The Services may connect to third-party services such as the WhatsApp Business Platform (Meta), payment gateways, biometric devices, email, SMS, maps, video meeting and AI model providers. Use of those services is subject to their own terms. We are not responsible for third-party services, their availability or changes to them. WhatsApp and Meta are trademarks of their respective owners.

12. Mobile and Desktop Apps

Our apps are distributed through Google Play, the Apple App Store and direct download. Your use of an app is also subject to the terms of the store you downloaded it from. Apple and Google are not parties to these Terms and have no responsibility for the apps or their support. App features depend on the modules and permissions enabled by your organisation. Keep apps updated to receive security fixes.

13. Intellectual Property

Pedinno, the Pedinno AI logo, “Intelligence Accelerated”, the software, apps, designs, documentation and website content are owned by Pedinno Private Limited or its licensors. We grant the Customer a non-exclusive, non-transferable right to use the Services during the subscription for its internal purposes. Feedback you give us may be used to improve the Services without obligation.

14. Availability, Support and Changes

We aim to keep the Services available and secure, but they may be interrupted for maintenance, updates or causes beyond our reasonable control. Support channels and any service levels are as stated in the Order. We may improve, change or retire features; we will not materially reduce the core functionality of a paid subscription during its current term without notice.

15. Suspension and Termination

  • Either party may terminate as set out in the Order, or for material breach not cured within 30 days of written notice.
  • We may suspend access immediately where needed to prevent security threats, unlawful use or serious harm.
  • On termination, access ends, outstanding fees become payable, and data is handled as described in section 8.

16. Disclaimers

Except as expressly stated in an Order, the Services are provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not guarantee specific business, academic or financial outcomes. See also our Disclaimer.

17. Limitation of Liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data arising from use of the Services. Our total liability arising out of or relating to the Services is limited to the fees paid by the Customer for the Services in the twelve months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, or to the Customer’s payment obligations.

18. Indemnity

The Customer will indemnify Pedinno Private Limited against third-party claims arising from Customer Data, the Customer’s breach of these Terms, or its failure to obtain required consents or comply with applicable law.

19. Governing Law and Disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute through good faith discussion for 30 days. Subject to that, the courts at Jaipur, Rajasthan have exclusive jurisdiction.

20. General

  • We may update these Terms; the updated version applies from the “Last updated” date, and we will notify Customers of material changes.
  • Neither party is liable for delays caused by events beyond its reasonable control.
  • If any provision is unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver.
  • The Customer may not assign these Terms without our consent; we may assign them in a merger or reorganisation.

21. Contact

Pedinno Private Limited, Shop No. 111/62, Sec-11 JCC, Near India Post Office, Pratap Nagar, Jaipur, Rajasthan 302033, India. Email: info@pedinno.com. You can also reach us through our Contact page.